Shipping policy
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Shipping Policy
At Ayusutra, we handle all shipping from our warehouse located in Punjab.- Shipping Days and Times: Orders are shipped from Monday to Saturday, excluding public holidays, between 10 AM and 6 PM.
- Delivery Process: Some courier partners may require an OTP (One-Time Password) to complete the delivery. This OTP will be sent to the phone number you provided at checkout. You must provide this code to the delivery partner upon delivery.
- Liability: Ayusutra is not liable for any damage that occurs after delivery.
Cancellation Policy
Cancellation Before Shipping:- If you wish to cancel an order that has not yet been shipped, you can do so by contacting us at info@ayusutra.in or by calling 1800-202-3102.
- For unshipped prepaid orders, a refund will be issued in the form of a credit note within 4-5 business days from the date the cancellation request is processed.
- Once an order has been shipped or dispatched and assigned to a delivery partner, it cannot be canceled.
- We have a no-refund policy for delivered products. Ayusutra will not issue a refund once the product has been delivered.
International Orders & Shipments
- Exchanges and Returns: We do not offer exchanges or returns for orders shipped internationally.
- Damaged or Defective Goods: If you receive damaged or defective goods, please contact us at info@ayusutra.in within 48 hours of receiving the order. Our representative will assist you with the issue.