Privacy policy

At Ayusutra, we prioritize the security of your personal information and the protection of your privacy. The following sections outline our privacy practices, including how we collect, use, and safeguard your information.

By using our website, you expressly acknowledge and consent that you have read, understood, and agree with our privacy policy, payment policy, and other terms and conditions. If you do not agree, please do not use or access our site. This Privacy Policy is incorporated into and subject to our Terms and Conditions.

Note: Our privacy policy may change at any time without notice. To stay informed of any changes, please review this policy periodically.

Information We Collect

Device Information:

• Examples of Personal Information Collected: Browser version, IP address, time zone, cookie information, viewed sites or products, search terms, and interaction with the site.
• Purpose of Collection: To accurately load the site for you and to perform analytics on site usage to optimize our website.
• Source of Collection: Automatically collected through cookies, log files, web beacons, tags, or pixels.
• Disclosure for Business Purpose: Shared with our processor, Shopify.

Personally Identifiable Information (PII) and Other Information:

• We collect basic information necessary for completing your purchase or providing a refund, including your name, address, telephone number, date of birth, email address, and descriptions of items requested or purchased. Device information mentioned above may also be stored.
• We do not sell, distribute, or lease your personal information to third parties.
• Behavioral information based on your activity on our site may be tracked for internal research on demographics, interests, and behavior to enhance our services. This includes URLs visited, browser information, and IP address.

Credit Card, Debit Card, and Banking Information:

• Ayusutra does not collect or store credit card, debit card, or banking information. Payments are processed directly through our payment gateway provider.

Consent to Receive Notices

By using our website, you consent to receive any agreements, notices, disclosures, and other communications (“Notices”) electronically, including via email, SMS, WhatsApp, or by posting notices on our website. You agree that these electronic communications satisfy any legal requirement for written communication. To withdraw your consent, you must notify us at info@ayusutra.in and cease using the website. Please note that without consent to receive Notices electronically, we cannot provide the benefits of our website.

Choice/Opt-Out

You have the option to opt-out of receiving non-essential (promotional, marketing-related) communications from us or our partners after setting up an account.

Our Rights

We may monitor the portal and disclose any content, records, or communications:

• To comply with legal requirements or government requests.
• To operate the portal effectively.
• To protect our rights or the rights of users, sponsors, providers, licensors, or merchants.

We are not responsible for screening or monitoring content. We may remove or request removal of content if it violates our Terms and Conditions or is otherwise objectionable. We may also terminate or suspend access to our site without notice for violations of applicable laws or harmful conduct. We reserve the right to refuse sales if we suspect resale intentions and to limit quantities purchased.

Your Consent

By using the website and/or providing your information, you consent to the collection and use of your information in accordance with this Privacy Policy, including the sharing of your information as described.

If you believe any information we hold about you is incorrect or incomplete, please contact us at the above address. We will promptly correct any inaccuracies.

Products and Services for Personal Use

The products and services described on our website, including any samples, are for personal use only. You may not sell or resell any products, services, or samples received from us. We reserve the right to cancel or reduce quantities of products or services if we believe it may violate our Terms and Conditions.

Accuracy of Information

Ayusutra strives to be transparent and accurate with our information. However, we cannot be held liable for claims or damages arising from inadvertent errors or inaccuracies. Except as required by law, we do not warrant that product descriptions, colors, or other content are accurate, complete, reliable, current, or error-free. For any product-related queries, please contact us.

For further assistance, please reach out to us at info@ayusutra.in or call 1800-202-3102.