Shipping policy

Shipping Policy

At Ayusutra, we handle all shipping from our warehouse located in Punjab.

• Shipping Days and Times: Orders are shipped from Monday to Saturday, excluding public holidays, between 10 AM and 6 PM.
• Delivery Process: Some courier partners may require an OTP (One-Time Password) to complete the delivery. This OTP will be sent to the phone number you provided at checkout. You must provide this code to the delivery partner upon delivery.
• Liability: Ayusutra is not liable for any damage that occurs after delivery.

Orders are typically delivered within 7 to 10 business days from the date of shipment.

Cancellation Policy

Cancellation Before Shipping:

• If you wish to cancel an order that has not yet been shipped, you can do so by contacting us at info@ayusutra.in or by calling 1800-202-3102.
• For unshipped prepaid orders, a refund will be issued in the form of a credit note within 4-5 business days from the date the cancellation request is processed.

Cancellation Post Shipping:

• Once an order has been shipped or dispatched and assigned to a delivery partner, it cannot be canceled.
• We have a no-refund policy for delivered products. Ayusutra will not issue a refund once the product has been delivered.

At Ayusutra, we strive to provide the best luxury baby care products inspired by Ayurveda, delivered to your doorstep for your convenience. Once an order is placed on our website, it is immediately forwarded to our logistics partners for shipment. Therefore, it is not possible to cancel an order after it has been placed. Rest assured, our products undergo thorough quality assurance before dispatch to minimize any need for cancellation. However, if you encounter a manufacturing error or other issue, please contact our customer care team at info@ayusutra.in or call 1800-202-3102 for assistance.

International Orders & Shipments

• Exchanges and Returns: We do not offer exchanges or returns for orders shipped internationally.
• Damaged or Defective Goods: If you receive damaged or defective goods, please contact us at info@ayusutra.in within 48 hours of receiving the order. Our representative will assist you with the issue.

For clothing items, we recommend selecting a size larger if you are uncertain about the size and verifying the measurement chart before placing your order.